India’s Railway Protection Force (RPF) is harnessing cutting-edge technology to reunite passengers with their lost or stolen phones. Under the expanded Operation Amanat, RPF now uses the Central Equipment Identity Register (CEIR) portal to block and trace mobile devices—bringing a major upgrade in passenger security and digital policing.
By connecting with the Department of Telecommunication’s IMEI database, this system allows RPF to block stolen phones and receive automated alerts when the devices are reactivated with new SIM cards. Travellers can now report their lost devices directly via the RailMadad platform or by calling 139. Once reported, the RPF flags the phone’s IMEI on CEIR. If someone tries to use it, the system instantly detects the attempt and alerts authorities, greatly improving the chances of recovery.
How Operation Amanat + CEIR Works:
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Report Loss: Use RailMadad or dial 139.
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IMEI Blocking: RPF enters details into CEIR to disable the phone.
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Track & Flag: CEIR flags the device if reactivated with a new SIM.
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Recovery: RPF locates, collects, and contacts the rightful owner.
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Return Process: Hand over a valid ID and phone details to reclaim your device.
Proven Success and National Rollout
The initiative saw strong success during its pilot phase in the Northeast Frontier Railway, leading to the recovery of several devices and even criminal arrests. Now, with nationwide rollout, states like Telangana and Uttar Pradesh report significant success—tens of thousands of mobile phones recovered already.
Why It Matters
A lost phone isn’t just about hardware—it’s about lost memories, contacts, access to services, and financial risk. This innovative digital initiative saves passengers time, money, and stress, and signals a broader shift toward data-driven public service.
As RPF integrates technology like CEIR into routine operations, India’s railway journeys may feel not just faster—but safer and smarter.
